Privacy policy

Our privacy policy

All the details you’ll need about Kingsmore Meats

Introduction

Customer privacy is important to Kingsmore Meats to ensure a transparent relationship with all of our customers. The website kingsmore.com.au is owned by Kingsmore Meats Pty Ltd (ACN 609 864 128). The following Privacy Policy and Terms & Conditions apply to all Kingsmore Meats’ website users and conform to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Kingsmore Meats on email webmaster@kingsmore.com.au

Information Storage

Ongoing security of our customer’s information is important. Kingsmore Meats does not store complete Credit Card details. We follow industry standards to protect personal information submitted to Kingsmore Meats.  If you have any questions about security, please email  webmaster@kingsmore.com.au

Information Collected

Kingsmore Meats requires information from you in order to provide the best transparent service.  Correspondence may be collected and stored pertaining to service, support, account detail, inclusive of SMS, email, enquiries via the Kingsmore Meats website, traditional mail or interaction with the Kingsmore Meats team. Any details collected from Kingsmore Meats customer’s is required to provide our customers with our products or services.

Updating your details

If your personal identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at webmaster@kingsmore.com.au

Orders

Orders placed via Kingsmore Meats checkout must be paid for fully prior to delivery.  Kingsmore Meats will require certain information from you to complete delivery, such as name, email, and delivery address, Credit Card details etc. An individual customer enters their account details

Payment for any order must be made by the account holder via the checkout facilities payment platforms within the website or by EFT directly into Kingsmore Meats nominated bank account.   The Customer must have sufficient funds or credit available at the time of each transaction.  After ordering online, you will receive an email confirmation from Kingsmore Meats.

We use this information for billing purposes and order clarification. The customer will be contacted via the contact details previously supplied to seek clarification if Kingsmore Meats encounters difficulty processing your order.   

Delivery

After ordering online, you will receive an email confirmation from Kingsmore Meats containing your order details including the delivery address you have supplied. Kingsmore Meats delivery catchment for all products will be displayed on the website. New delivery areas will be advised on the website kingsmore.com.au and advised via the T’s and C’s page. It is not possible to alter a delivery addresses once an order has been placed.  If a set day has been stipulated for deliveries this cannot be altered. 

Kingsmore Meats is not able to give absolute specific delivery times for product deliveries.  Liability will not be accepted by Kingsmore Meats for the loss or deterioration of any goods once they have been delivered in accordance with the customer delivery instructions, physical or financial damage of any kind. Kingsmore Meats will not replace or provide a refund for any orders placed by the customer if the customer orders a product by mistake.  Kingsmore Meats will not replace or refund due to customer error.  If the Customer is delivered an incorrect product Kingsmore Meats must be notified within 24 hours of delivery.  Please contact orders@kingsmore.com.au

Delivery Days

Delivery dates will be advised on the Kingsmore Meats website.

Refund & Returns Policy

If for any reason you receive a delivery in error, you must contact Kingsmore Meats at orders@kingsmore.com.au within five (5) hours to arrange a delivery pick-up of that order.  Failure to contact Kingsmore Meats within the stated time will deem the goods are spoiled and your acceptance of the delivery.

Should a customer or any person located at the delivery address (home or business) refuse the delivery, the goods will be returned to Kingsmore Meats premises.  It is possible to approve a drop off to an address in the absence of the customer being at the delivery address. Kingsmore Meats will refund payment or replace the Frozen product in the event that there is a confirmed error on the part of Kingsmore Meats. 

Allergies

Kingsmore Meats accepts no liability to any allergic reaction as a result of consuming a Kingsmore Meats products.  It is recommended that all Kingsmore Meats products be in a fresh condition prior to consumption. If you are unsure of your reaction to any food to be consumed, you should make an informed decision prior to eating.

Legals

  1. Summary of Use of Website

    (Refer to Specific Website Terms and Conditions Section For More Detail)

    1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

    1.2 The copyright and other intellectual property rights in all material on this Website are owned by our licensors or us and must not be reproduced without our prior consent.

    1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

  2. Visitor Conduct

    2.1 With the exception of personally identifiable information (that you enter during checkout or in your account area), any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

    2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in NSW.

  3. Site Uptime

    3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

  4. Links to and From other websites

    4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

    4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

    4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

  5. Exclusion of Liability

    5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

  6. Law and Jurisdiction

    This Legal Notice shall be governed by and construed in accordance with NSW law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of the State of NSW, Australia.

Changes, Cancellations and Alterations

Links

The terms and conditions set out in these Terms and Conditions and Privacy Statement only cover the domain name of https://kingsmore.com.au

Alterations

Any future change or alteration to Kingsmore Meats Terms & Conditions or Privacy Policy will be advised via the Kingsmore Meats website or Facebook announcement.  Kingsmore Meats reserves the right to modify this Privacy Statement and Terms & Conditions at any time, so please review it frequently. If we make material changes, we will notify you here, by Email, or by means of a notice on our website homepage.

Enquiries

Any enquiries regarding the Kingsmore Meats’ website Terms and Conditions should be directed by email to the orders@kingsmore.com.au

Cancellation

Kingsmore Meats requires a minimum notice of 24 hours prior to order cut off to cancel an order. Please advise orders@kingsmore.com.au

WEBSITE USE TERMS AND CONDITIONS (Detailed)

Welcome to our website. This website with URL address kingsmore.com.au is owned and operated by Kingsmore Meats Pty Ltd (ABN 93 155 727 165). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our terms & conditions and privacy policy govern Kingsmore Meats Pty Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term Kingsmore or Kingsmore Meats or ‘us’ or ‘our’ or ‘we’ refers to Kingsmore Meats Pty Ltd, the owner of the website, whose registered office is 61 – 71 Mentmore Avenue, Roseberry NSW 2018. The term ‘you’ or ‘your’ refers to the website user.

 

Your use of this website is subject to the following terms and conditions:

  1. The content of this website is for your general information and use only. It is subject to change without prior notice.
  2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, we may store the following personal information for use by third parties: DOB, gender, physical and email address, occupancy.
  3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
  7. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
  8. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites. Quotes and recommendations are sourced from reliable sources and “we” do not make any claim as to the benefits of our products. 
  9. Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.
  10. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
  11. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
  12. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
  13. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
  14. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
  15. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.